I) Our corporate culture and internal communication policy
As Arritur we believe that our employees are our most important resource in order to provide our guests with high quality service and “the vacation they dream of”. Since our inception, we have worked side by side with our new friends, striving to incorporate into our corporate culture new behaviors and goals required by changing conditions in the country and the world.
As an Arritur we are a family with 14 employees. The HR department is required to conduct various activities to maintain internal communications, make employees feel like they are giving the value they give, and increase their internal engagement. To this end, we organize various meetings throughout the year to spread our vision across the company.
We pass on the birthdays of our employees to other employees. We celebrate special days like Mother’s Day, Father’s Day, International Women’s Day, Religious and National Holidays, Candles and New Years with various activities and gifts. In the meantime, let’s not forget the families of the employees and celebrate National Sovereignty and Children’s Day with our children on April 23rd. We share important news and successes about our company, corporate agreements for the benefit of our employees and many other announcements with our employees via our teamwork system.
II) Our recruitment policy
In accordance with the annual budget plan, the HR department employs vacancies. For the vacant positions, we are based on the principle that the search for candidates takes place internally. While the recruiting process is carried out with an at least two-stage interview system, written and oral test applications are implemented for certain positions.
Job offers are directed to candidates who are found positive during the interview process and whose psychometric test results are appropriate. Candidates who cannot be evaluated in any position will be informed by the HR department via email.
III) Our business opportunities
All of our job advertisements are published on www.kariyer.net and on our company website. You can apply for a position for our vacancies via these channels or upload your résumé to Operation@arritur.com.
IV) Our educational and career opportunities
Through the training, each of our new colleagues should first adapt to the company, adopt the corporate culture and receive system training along with the initial training. The principle of continuous improvement ensures that they develop both themselves and the necessary skills in their tasks.
The aim is to follow developments in the industry and under changing world conditions with seminars, training courses abroad and training courses in connection with the projects. Our performance evaluation system is the cornerstone of the process of determining training needs.
V) Training at Arritur
– Orientation training
On-the-job training
– Personal development trainings
– Technical training
– National and international information training
– mouse training
VI) Compensation system
A compensation management system based on performance and competencies is essential at Arritur. The purpose of the system, wages; It is managed by separating and rewarding performance and motivating employees, attracting and keeping the necessary human resources in our companies, sensitive to market conditions and taking into account the level of inflation. Fees; Individual performance results are assessed and revised annually in accordance with wage surveys, economic indicators and balances between positions. Arritur takes part in various wage surveys every year and reviews its wage and performance strategy.
VII) Performance Evaluation System
Our goal in the performance appraisal system based on competence and goals is to enable every employee to set goals together with their managers, to reveal their development plans through performance interviews, to determine the training needs identified as a result of this process and to plan the training for the next year .
The system in which managers and employees come together and are to be implemented as an open meeting is one of the indicators of our transparent management approach.
ARTICLE 1. PARTIES
On the one hand KILINCARSLAN MAH. KADİRPAŞA SOK. KARYATİT SİTESİ NO: 9 MURATPAŞA / ANTALYA, ARRI TURİZM REKLAMCILIK TAŞIMACILIK ÖZEL EĞİTİM İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ (briefly referred to as Agency) electronic agreement.
ARTICLE 2. SUBJECT MATTER
The subject of this contract is Act No. 4077 on the protection of the CONSUMER – principles and procedures for the application of distance contracts for the sale and provision of the service that the AGENCY sells to the CONSUMER on www.arritur. com website whose qualifications and selling price are given below. It covers the rights and obligations of the parties under the provisions of the Regulation on.
ARTICLE 3. GENERAL PROVISIONS
3.1. The CONSUMER declares that he has read and informed all preliminary information about the qualifications of the contractual product, the selling price, the payment method and service and that he has given the required confirmation electronically.
3.2. The AGENCY is liable to the CONSUMER because the contractual service is inadequate.
3.3. After the service has been provided, the CONSUMER is liable for the service fee and the damage that arises if the bank or financial institution concerned does not pay the service fee to the AGENCY because the credit card belonging to the CONSUMER is not used properly or illegally by unauthorized persons through no fault of their own the agency.
ARTICLE 4 PAYMENTS
4.1. At the time of registration, 100% of the reservation fee will be debited in cash or by credit card. Our bank account number is used for cash payments.
ARTICLE 5. APPLICATION
5.1. The customer remains between the above dates. If the customer would like to extend the accommodation period, the accommodation period can be extended after application and payment.
5.2. Unless otherwise stated, it is prohibited to bring smelling, flowing, flammable or explosive objects or objects that are harmful to the environment, sharp piercings and firearms, and all kinds of animals into the facilities.
5.3. ACENTA is not liable for theft, loss or damage that may occur while the customer is being accommodated in the facilities.
5.4. The customer’s check-in time at the hotel is after 2 p.m. The latest time to leave the hotel is noon.
ARTICLE 6. CONTRACT PRICE AND PAYMENT
6.1. The contract price is the amount indicated on the voucher sent to the customer including VAT.
6.2 This fee includes all services that are specified separately in the reservation. Unspecified services and additional products and services that must be purchased at the hotel are chargeable.
6.3. The customer undertakes to pay 100% of the reservation amount in advance.
ARTICLE 7. CANCELLATION INSURANCE
7.1. The Arritur Travel Cancellation Assurance package applies to early bird campaign products and reservations made for a minimum of 3 nights / more and received before October 15th of the year in which the contract was signed.
7.2. The travel cancellation insurance package fee is 25 TL for amounts between 1-1000 TL, 25 TL for 1001-1500 TL, 50 TL for 1,501-2,000 TL, 50 TL for 2,001-2,500 TL, 2501-3,000 TL, 60 TL for amounts between TL , 70 TL for amounts between 3,001 – 3500 TL and 80 TL for amounts over 3,501 TL.
7.3. Article 6.1. In the event of the cancellation / transfer of the discounted early booking sales, for which the travel insurance package specified in the CUSTOMER does not apply, the CUSTOMER undertakes to pay 35% of the service fee up to 7 days before the start of the service and the entire service fee to the AGENCY after 7 days.
ARTICLE 8. CONCEPT AND TERMINATION
8.1. Unless the customer specifies the change request regarding the reservation in writing 15 days in advance, the types of accommodation specified in this contract apply.
8.2. The AGENCY can change or cancel the hotel reservation announced or registered by it up to 14 days before the start date, in whole or in part, provided that it notifies the consumer if this is deemed necessary. If the customer does not accept these changes and cancellations, they have the right to cancel the reservation and receive a full refund. In this case the customer is not entitled to any compensation. If the payment was made by credit card; The credit card commission is deducted from the refund amount to the customer and returned to the credit card.
8.3. If the customer requests a cancellation up to 15 days before the start of the reservation date for any reason other than the documentation of the complaints and death of his first degree relatives with an official report from a full state hospital for 10 days, the customer accepts and undertakes to do the Pay a transaction fee to be determined by the agency and pay the entire accommodation fee in less than 15 days. The parties accept the TURSAB legislation and the international NO-SHOW rules in this regard.
8.4. Client agrees to pay a transaction fee of 100 TL if client requests CHANGE 15 days before the start of the reservation date for any reason other than documentation of the discomfort and death of his first degree relatives with an official report from a full report – fledged State Hospital for 10 days and committed. The parties accept the TURSAB legislation and the international NO-SHOW rules in this regard.
8.5 In the case of charter or scheduled flights, the AGENCY is an intermediary between the airline and the passenger and is subject to the Hague Protocol on September 28, 1955. Flight times and route are subject to change prior to the flight and all times must be confirmed 24 hours prior to departure. ACENTA cannot be held responsible for time changes or delays that airlines may introduce. The airline’s cancellation policy applies to airline ticket cancellations.
ARTICLE 9. FORCE MAJEURE
9.1. The agency cannot be held responsible for events resulting from natural events, social events, international relations, technical malfunctions, strikes and protests that may occur between the dates of the hotel reservation specified in this contract or due to the incomplete or inadequate service of the hotel .
ARTICLE 10. OTHER PROVISIONS
10.1. This contract relates exclusively to the hotel reservation, and the agency fulfills its contractual obligation by receiving the reservation confirmation from the accommodation facility by making the final reservation of the customer in the intended accommodation facility after signing this contract by taking over the final reservation request. After the final reservation has been provided by the agency, the agency is not responsible for the problems that arise from the accommodation facility or the client in realizing the reservation. In the presence of such a problem, the customer accepts and undertakes to apply only to the operator of the accommodation facility for the changes or defects that may appear in the accommodation and that he will not receive a request from the agency.
10.2. If the customer complains about a situation during the accommodation, they undertake not to seek any compensation or refund if they use the service partially or to the end.
10.3. If the customer complains about the service received at the hotel within the date of the hotel reservation and wishes to leave, he must inform the hotel and the agency in writing. If the agency can withdraw the payment made for the customer’s reservation from the hotel, it will make the refund payment to the customer.
10.4.Acenta has given the qualification and star rating of the accommodation facility that promises to make a reservation, as well as the information about the services provided in the accommodation facility on the basis of the declaration and brochures of the accommodation facility, as well as the fact that the accommodation is available Facility is not included in the qualifications and starter standards in their announcements and statements. There is no liability. This liability is the sole responsibility of the Accommodation Facility, and the Customer acknowledges that they have the right to claim and replace only the Accommodation Facility based on these standard or service deficiencies. In the event that the accommodation facility does not meet the established standards or cannot meet these standards at the time of the commencement of the accommodation, the agency has the right to make a reservation and accommodate the client in order to accommodate the client in another accommodation in the same Neighborhood. If the customer does not accept such a change, he declares that 35% of the total price of the reservation will be deducted by him.
10.5 The scope of coverage for incomplete or inadequate services, damage and loss for consumers who take out travel insurance is based on the policy of the insurance company that provides this service. The agency assumes no responsibility for the content, scope or application of these guarantees.
10.6 The customer undertakes to read and sign this contract after receiving all kinds of information about the hotel, signed with this hotel reservation and mentioned in the contract, and cannot hold the agency responsible for the complaints that received from the lack of service and faulty goods in the hotel.
10.7. Even if, for whatever reason, the customer has not signed this hotel reservation agreement through mail order, virtual item, money order or EFT purchase, they have learned the terms of this agreement which are in effect between the parties through the catalog and website or advertising and have themselves committed to receive.
10.8. If there is a conflict between the copy of the contract remaining with the consumer and the copy remaining in the agency, the copy records remaining in the agency will be used as a basis. All types of emails and faxes between the parties are considered final evidence and company records form the basis. The parties acknowledge that the addresses and telephones they have notified are the addresses and telephones useful for all types of communication and notification, and they declare that all types of addresses and telephones will be communicated in writing to the other party unless of notifications and notifications to the address and the phone are sent to them.
10.9. For the settlement of disputes arising from the contract, the parties have jointly determined and accepted the arbitration authority of the TÜRSAB arbitration board and agree that no application will be made in both consumer arbitration tribunals and consumer courts and that the matter will do so through arbitration be enclosed. İzmir courts and law enforcement offices are empowered to bring lawsuits and enforcement proceedings related to arbitration awards and other objections.
10.10. In cases where the AGENCY does not comply with the agreement in whole or in part, the articles of the TURSAB KÜTAHYA SCHEDULE will be applied when calculating the compensation to be paid.
ARTICLE 11. AUTHORIZED COURT OF JUSTICE
Antalya Consumer Courts and Arbitration Committees are empowered to resolve disputes arising from the execution of this contract.
The CONSUMER is deemed to have accepted all of the terms of this Agreement.
You can contact ARRITUR using the contact information below.
Phone: +90 242 323 95 05
GSM 0533 693 87 83
Email: info@arritur.com
www.arrimice.com Membership Agreement
1. Parties
Carrying out the activities of the website www.arritur.com, Kılınçarslan Mah. Kadirpaşa Sok. No .: 9 Muratpaşa, Arri Turizm Reklamcılık Taşımacılık Özel Eğitim İnş. To sing. Tic. GmbH. Sti (hereinafter referred to as “Arrıtur”).
Internet user who is a member of the www.arritur.com website (hereinafter referred to as “member”)
2. Subject matter of the contract
The purpose of this agreement is to establish the terms of use of the member on the Arritur website www.arritur.com.
3. Rights and Obligations of the Parties
The member declares and agrees that the personal and other information provided when registering on the www.arritur.com website is correct before the law and that Arritur will compensate for any damage that may arise due to the inaccuracy of this information .
The member cannot pass on the password given to him by Arritur to other persons or organizations, the member himself has the right to use the relevant password. For this reason, Arritur reserves the right to assert all types of compensation and other claims arising from such unauthorized use against all claims and claims that may be brought against Arritur by third parties or competent authorities.
While using the website www.arritur.com, the member accepts and undertakes to comply with the legal provisions and not to violate them. Otherwise all possible legal and criminal obligations bind the member completely and exclusively.
The member may not use the website www.arritur.com in a way that disturbs public order, is against general morality, disrupts and harasses others for an illegal purpose, and infringes the intellectual and copyright rights of others. In addition, members cannot carry out activities (spam, viruses, Trojans, etc.) or transactions that prevent or make it difficult for others to use the services.
The opinions and thoughts that are explained, written and used by the members on the website www.arritur.com are solely personal opinions of the members and bind the opinion holder. These views and thoughts have no interest in or connection with Arritur. Arritur assumes no responsibility for damages that may arise to third parties based on the opinions and opinions given by the member, and for damages that may arise to the member on the basis of the opinions and opinions of third parties.
Arritur is not responsible for unauthorized reading of member data or damage to member software and data. The member has agreed in advance not to claim any compensation from Arritur for any damage that may result from using the www.arritur.com website.
The member agrees not to access or use the software and data of other Internet users without permission. Otherwise, the legal and criminal responsibility that may result from this lies with the member.
The member who violates one or more of the articles listed in this membership agreement is personally and criminally responsible for such violation and indemnifies Arritur from the legal and criminal consequences of such violations. Likewise; Arritur reserves the right to seek compensation from the member for failure to comply with the membership agreement if the incident is referred to legal action for the violation.
Arritur always has the right to unilaterally delete the member’s membership and delete the customer’s files, documents and information if necessary. The member accepts these savings in advance. In this case, Arritur has no responsibility.
The software and design of the www.arritur.com website are owned by Arrıtur and the related copyrights and / or other intellectual property rights are protected by applicable laws. These may not be used, acquired or changed by the member without permission. Other companies and their products mentioned on this website are trademarks of their owners and are also protected by intellectual property rights.
Name and IP address (Internet Protocol) of the Internet service provider used by Arritur to access the website for the improvement and development of the website www.arritur.com and / or within the framework of the legal provisions, date and time of access that Some information, such as the Internet address of the website that enables the connection, may be collected.
Arritur may use members ‘personal information to better service its users, improve its products and services, make the website easier to use, and meet users’ particular preferences and interests. Arritur reserves the right to record the member’s actions on the website www.arritur.com.
Arritur may use members ‘personal information to better service its users, improve its products and services, make the website easier to use, and meet users’ particular preferences and interests. Arritur reserves the right to record the member’s actions on the website www.arritur.com.
The person who is a member of Arritur declares and accepts that they may offer product and service promotions, advertisements, campaigns, benefits, surveys and other customer satisfaction applications from any company affiliated with Arritur and Arritur partners under the applicable and / or Requests to be implemented. Collecting personal and shopping information as well as information on shopping and / or consumer behavior that the member has given in the past and / or in the future while becoming a member of Arritur and / or otherwise sharing the above purposes; By sharing Arritur partners with all companies affiliated with Arritur and Arritur partners, the company declares and accepts that it can be used and archived by all companies. Unless otherwise stipulated by the Member States, he declares and accepts that he will allow the collection of data which will be shared with all affiliated companies of Arritur partners and used and archived by all companies affiliated with Arritur and Arritur partners. Unless the Member States stipulate otherwise, he declares and accepts that all companies that are subsidiaries of Arritur and Arritur partners allow him to contact him via communication channels such as the Internet, telephone, SMS, etc. The member will not request any direct and / or indirect materials and / or moral, negative and / or positive, in short, damage caused by collecting, sharing, using, archiving and accessing the above information. and that Arritur and Arritur partners do not hold any companies associated with Arritur and Arritur accountable. declared and accepted. If the member wishes to change their data exchange settings, they can send this request by calling the Arritur call center on +9 (242) 323 95 05 or by sending an email to info@arritur.com.
When Arritur requests the Member’s personal information as a legal obligation or (a) acts in accordance with legal requirements or complies with legal proceedings notified to Arritur; (b) Arritur and Arritur may disclose the website if they have a good faith belief that it is necessary to protect and defend the rights and property of their families.
Measures have been taken to ensure that the Arritur website is free of viruses and similar software. In addition, the user must provide their own anti-virus system and provide the necessary protection to ensure the ultimate in security. In this context, it is assumed that, by accessing the Arritur website, the member has accepted that they are responsible for all errors that may occur in their software and operating systems, as well as for their direct or indirect consequences.
Arritur reserves the right to change the content of the website at any time, to change or terminate services for users or to delete user information and data registered on the Arritur website.
Arritur may change, update, or terminate the terms of the membership agreement at any time without notice and / or warning. Any provision that has been changed, updated, or abolished applies to all members at the time of publication.
According to this membership agreement, Arritur has the authority to send notification emails to the registered email addresses of its members and notification SMS messages to their mobile phones. After the member approves this membership agreement, the member has agreed to the notification emails to be sent to the email address and the notification SMS to the mobile phone will be counted. The member can unsubscribe from this system at any time by declaring that they will not receive these notifications.
4. Termination of the contract
This contract remains in effect until the member cancels their membership or Arritur cancels their membership. Arritur can unilaterally terminate the contract by terminating the membership of the member if the member violates a provision of the membership agreement.
5. Dispute Resolution
Antalya Courts and Execution Offices are entitled to resolve disputes related to this contract.
6. Enforcement
Member registration means that the member has read all articles in the membership agreement and accepted the articles in the membership agreement. This agreement was concluded at the time of the member’s membership and became mutually effective.
I) Our corporate culture and internal communication policy
As Arritur we believe that our employees are our most important resource in order to provide our guests with high quality service and “the vacation they dream of”. Since our inception, we have worked side by side with our new friends, striving to incorporate into our corporate culture new behaviors and goals required by changing conditions in the country and the world.
As an Arritur we are a family with 14 employees. The HR department is required to conduct various activities to maintain internal communications, make employees feel like they are giving the value they give, and increase their internal engagement. To this end, we organize various meetings throughout the year to spread our vision across the company.
We pass on the birthdays of our employees to other employees. We celebrate special days like Mother’s Day, Father’s Day, International Women’s Day, Religious and National Holidays, Candles and New Years with various activities and gifts. In the meantime, let’s not forget the families of the employees and celebrate National Sovereignty and Children’s Day with our children on April 23rd. We share important news and successes about our company, corporate agreements for the benefit of our employees and many other announcements with our employees via our teamwork system.
II) Our recruitment policy
In accordance with the annual budget plan, the HR department employs vacancies. For the vacant positions, we are based on the principle that the search for candidates takes place internally. While the recruiting process is carried out with an at least two-stage interview system, written and oral test applications are implemented for certain positions.
Job offers are directed to candidates who are found positive during the interview process and whose psychometric test results are appropriate. Candidates who cannot be evaluated in any position will be informed by the HR department via email.
III) Our business opportunities
All of our job advertisements are published on www.kariyer.net and on our company website. You can apply for a position for our vacancies via these channels or upload your résumé to Operation@arritur.com.
IV) Our educational and career opportunities
Through the training, each of our new colleagues should first adapt to the company, adopt the corporate culture and receive system training along with the initial training. The principle of continuous improvement ensures that they develop both themselves and the necessary skills in their tasks.
The aim is to follow developments in the industry and under changing world conditions with seminars, training courses abroad and training courses in connection with the projects. Our performance evaluation system is the cornerstone of the process of determining training needs.
V) Training at Arritur
– Orientation training
On-the-job training
– Personal development trainings
– Technical training
– National and international information training
– mouse training
VI) Compensation system
A compensation management system based on performance and competencies is essential at Arritur. The purpose of the system, wages; It is managed by separating and rewarding performance and motivating employees, attracting and keeping the necessary human resources in our companies, sensitive to market conditions and taking into account the level of inflation. Fees; Individual performance results are assessed and revised annually in accordance with wage surveys, economic indicators and balances between positions. Arritur takes part in various wage surveys every year and reviews its wage and performance strategy.
VII) Performance Evaluation System
Our goal in the performance appraisal system based on competence and goals is to enable every employee to set goals together with their managers, to reveal their development plans through performance interviews, to determine the training needs identified as a result of this process and to plan the training for the next year .
The system in which managers and employees come together and are to be implemented as an open meeting is one of the indicators of our transparent management approach.
